WARRANTY and RETURN POLICIES

Warranty Terms & Conditions

Subject to the limitations delineated herein, GPT Maps LLC expressly warrants to the original purchaser that from the date of delivery to the specified "ship to address," and for the duration of the warranty period, the part will be free from defects in materials and workmanship as expressly described on the customer’s receipt (a "defective part"). Any implied warranty of merchantability or fitness for a particular purpose is limited, to the extent permitted by law, to the duration of this written warranty. Compliance with the terms of this warranty obligates GPT Maps LLC to repair or replace any defective part at no additional shipping cost. At their discretion, GPT Maps LLC may refund an amount equal to the price paid for the part in lieu of repair or replacement. The foregoing constitutes the sole and exclusive remedy under the terms of this warranty. This warranty is applicable only to parts installed by an independently owned and operated LICENSED AUTO REPAIR FACILITY.

Exclusions

Any labor or installation charges, except as specified on the customer’s receipt and in the recorded order verification system.
Incidental or consequential damages, including but not limited to damage to related parts, loss of income, travel expenses, loss of transportation, towing fees, rental vehicles, or diagnostics are NOT covered by this warranty.
Parts installed in vehicles that are raced or used off-road are NOT covered by this warranty.
Damage or failure resulting directly or indirectly from improper installation (non-compliance with original equipment manufacturer’s specifications), related vehicle issues, misuse, maintenance neglect, abuse, overheating, vandalism, abnormal operation, environmental conditions, accidents, or any damage apparent but not reported at the time of delivery are NOT covered by this warranty.
Freight costs or similar damages are NOT covered by this warranty.

General Limitations

This warranty is extended solely to the original purchaser and is non-transferable. The original receipt in the purchaser's name must be provided for warranty claims.
Unauthorized repairs will void the warranty.
GPT Maps LLC reserves the right to inspect the part to ensure all warranty provisions are met before any replacement, repair, or refund.
Responsibility for removing or switching accessories attached to the part for proper installation lies with the installer. Such accessories are NOT covered by this warranty.
This limited warranty grants specific legal rights, and you may have other rights that vary by state.
GPT Maps LLC does not authorize any individual to create any obligation or liability in connection with this warranty.
This warranty is limited to defects in work performed by GPT Maps LLC Repair Technicians on the control module. It excludes other vehicle parts or systems, undisclosed defects, or results of module-related failures.

Warranty Null & Void

The part or assembly is not installed within 30 days of delivery.
Failures are caused by non-covered components, improper installation, failure to clear computer codes, defective workmanship, usage for which the part was not intended, improper maintenance, or non-compliance with manufacturer’s Technical Service Bulletins, installation instructions, and care and use requirements.
The product is installed in an application not intended by the vehicle manufacturer.
Failure is caused by or related to a collision, fire, theft, vandalism, riot, explosion, lightning, earthquake, windstorm, hail, water, freezing, flood, or any other Act of God.
Failure is caused by neglect, abuse, misuse, racing (on-road or off-road), or modifications.
Evidence shows continuous vehicle operation after failure.
The part exhibits burnt components, physical and/or water damage, misuse and/or abuse, modifications, or is opened or tampered with.
The vehicle is involved in a collision.
The security seal is removed, broken, or damaged.

Returns & Exchanges

GPT Maps LLC accepts no returns or exchanges other than those expressed in the warranty statement on their receipt.
All items come with a one-year warranty, with an option to purchase a three-year warranty.
The buyer must activate the warranty within 20 days of receipt for it to be valid. The warranty is exhausted after one claim.
Returns must be processed in the order received and may have a longer handling time than order processing.
Returns for a money-back refund must be received by the seller within 30 days from the date of original purchase—NO EXCEPTIONS.
Returns received after 30 days from the date of original purchase may be eligible for exchange or in-store credit.
NO replacement will be issued until the return is received.
Returns must be in original condition. Electrical parts are tested prior to purchase, and if returned, will be inspected for burnt components, physical damage, and water damage.
Returns must be accompanied by a Return Merchandise Authorization (RMA). Unauthorized returns will not be processed and will be held for no more than 45 days after receipt.
Non-faulty returns are subject to a 20% restocking fee.
Returned programmed items are subject to an additional $85 non-refundable programming fee.
Seller will NOT reimburse any fees a buyer expends in connection with a possibly faulty/defective unit(s), including but not limited to locksmith fees, diagnostic fees, rental car fees, storage fees, dealership fees, third-party reprogramming fees, etc.

Core Return Policy

Core refunds are contingent upon the core being reworkable to operate within manufacturer specifications. Cores must be returned within 30 days of receipt of the part to qualify for a core refund.
For most products purchased on our website through an exchange process, we ship a remanufactured part to you along with a prepaid return label. This label mandates the return of your core part within 15 days of receiving the remanufactured part and is valid only within the continental USA. It will be issued solely with the contents of your order. Upon receipt of your core, your warranty will commence.
Processing core refunds can take up to 30 business days from the arrival of the core at our facility. If you have not received a core refund within this time, it may indicate that your core is irreparable and unsuitable for rebuilding. Your warranty will remain validated, but you will not receive a core refund if one was due. The core fee is clearly detailed on your invoice.
You have the option to request the return of a non-rebuildable core to you, with return shipping costs applicable.
Cores returned after the 15-day core return window will not be eligible for a core fee refund and will only be used for warranty activation. Please retain a copy of your return tracking number.
We do not accept cores that are cracked, burned, broken, contaminated with liquid or chemicals, equipped with incorrect module boards, or have undergone prior repair attempts, as these hold no credit value.
Cores with no credit value become the responsibility of the customer to retrieve, including all associated return shipping fees. Any non-rebuildable parts sent to Auto & Trucks Electronics for rebuilding and left unclaimed for more than 30 days from the arrival date will become the property of GPT Maps.

Freight Damage Claims

Any claims of freight damage must be noted with the freight carrier’s driver at the time of delivery on the carrier's documents. In most cases, GPT Maps LLC will initiate a freight damage claim for the buyer provided the buyer noted the damage at the time of receipt. If not noted at the time of receipt, a claim may be made on behalf of the buyer, but the part may not be warranted, and acceptance or denial of the claim is at the freight carrier's discretion.

Canceled Orders

Orders cannot be canceled after expenses have been incurred or work has been performed by GPT Maps LLC. Any expenses will be deducted from the refund amount.

Special Orders

There are no returns or refunds on special orders. Exchange may be made at the supplier's discretion.

Advice

Any technical or mechanical advice offered or given in connection with the purchase is provided as an accommodation to the purchaser and without charge. GPT Maps LLC and/or the supplier shall have no responsibility or liability for the content or use of such advice.

Industry Standards & Policies for Warranty

All used parts or merchandise must be inspected by the buyer for defects or safety hazards. There are NO guarantees or warranties on used merchandise for apparent or non-apparent safety hazards. Used parts or merchandise may have defects, and it is the buyer's responsibility to inspect for actual or latent hazards.

Jurisdiction, Venue & Arbitration

All disputes and controversies of every kind and nature between GPT Maps LLC and the Purchaser, arising out of or relating to this agreement, transaction, or purchase, shall be settled by binding arbitration in Hinton, Rockingham County, Virginia, in accordance with Virginia arbitration law. The arbitrator shall be mutually agreeable to the parties, or if the parties cannot agree, an arbitrator appointed by the Court. Jurisdiction and venue for all disputes and controversies shall be in Hinton, Rockingham County, Virginia, and decided per Virginia law. The prevailing party in any arbitration proceeding or Court matter shall be entitled to reimbursement for reasonable attorney’s fees and costs, including fees paid to arbitrators and expert witnesses.

Filing a Claim on Defective or Incorrect Part

Warranty holders must contact GPT Maps LLC as soon as possible at the provided contact numbers for complete instructions on filing a warranty claim.
This warranty is extended only to the original purchaser and is non-transferable. An original receipt from GPT Maps LLC, in the purchaser's name, must be provided for the warranty claim to be considered. All original installation receipts must also be provided to GPT Maps LLC.
Unauthorized repairs will void the warranty.
If a part fails in normal use or service, GPT Maps LLC reserves the right to repair the part, furnish a replacement part, or refund the part's price at their sole discretion.
Any claim on a defective or incorrect part must be made within the warranty period.
GPT Maps LLC reserves the right to have the part returned for verification that it is the same part they sent and is indeed defective. Upon its return, the part must be in the same condition as when sold.
The sole determiner of condition for return is GPT Maps LLC. No refund or exchange will be made until the supplier verifies the part condition.
NO returns are allowed on altered, disassembled, overheated parts, or parts that fail due to external electrical issues.

Additional Notes for Electrical Parts

Electrical parts are warranted for exchange only; no refunds are allowed. The part must be tested by the supplier to ensure it is defective and not made so by another vehicle component. There are no warranties on overheated, burned, shorted, or overloaded parts. GPT Maps LLC assumes no responsibility or liability for the content or use of such advice.

Governing Law and Dispute Resolution

Governing Law

This Agreement will be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Dispute Resolution

Any dispute arising out of or relating to this Agreement or its breach, including but not limited to the purchase, sale, or use of GPT Maps products, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The place of arbitration shall be Rockingham County, Virginia. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction.

Limitation of Liability

Limitation of Damages: GPT Maps total liability to Customer for any claim arising out of or in connection with this Agreement shall not exceed the amount Customer paid for the specific product giving rise to the claim. In no event shall GPT Maps be liable to Customer or any third party for any special, indirect, incidental, consequential, or punitive damages of any kind, whether in contract, tort (including negligence), strict liability, or otherwise, even if GPT Maps has been advised of the possibility of such damages.
Force Majeure: GPT Maps shall not be liable for any failure or delay in the performance of its obligations hereunder due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, labor disputes, natural disasters, fire, flood, and governmental actions.

Warranty Form